Question: Can I customize the design of badges or medals?

Answer: Yes, we offer customization services where you can tailor the design, size, material, and decorative elements of badges or medals to your specific requirements.

Question: How do I confirm the details of a customized design?

Answer: Before production begins, we provide design sketches or samples for your approval. You can review and request adjustments as needed to ensure the final product meets your expectations.

Question:How long does it take from production to delivery?

Answer: Production lead times typically depend on the quantity and complexity of the order. Generally, our standard production time ranges from 1 to 2 weeks, but specific timelines may vary based on the project.

Question: What materials are your badges and medals made of?

Answer: Our products are typically made from high-quality metal materials such as iron, copper, aluminum, zinc alloy, lead-tin alloy, etc. We offer various surface treatment options including gold plating, silver plating, nickel plating, chrome plating, red copper plating, rose gold plating, antique finishing, spray painting, matte finishing, and different techniques such as baking varnish, hard enamel, soft enamel, glitter, glow in the dark, gem setting, 4-color printing, UV printing, etc.

Question: What is MOQ of your product?

Answer: No minimum order quantity. We provide comprehensive services just for you.

Question: Do you accept rush order ?

Answer: Yes, we have special production line to serve rush orders, please inform us request delivery date and order details.

Question: If we want to customize products, what information should we provide to you?

Answer: You need send artwork(logo)with size,thickness,attachments information and your special requirements, then we will give you the price. 

Question: What should we do after approving the your price?

Answer: Send us your vetor artwork, such as AI,cdr.,PDF format. We will make a production artwork for your approval before go to production.When it is 3D, we also have 3D details for your approval.

Question: How long to get a pre-production sample?

Answer: Normal samples time is 5-10 days but longer when it is special or complex. 

Question: How to pay？

Answer: Usually, full payment is required by T/T, PayPal, XTransfer before production